Refund Policy

1. Overview

ITZOONE offers a fair refund policy for eligible services. Refunds depend on the product type, since some services (like domain names) are non-refundable once registered with the registry.

2. Web, WordPress & Cloud Hosting — 30-Day Money-Back

• Full refund available within 30 days of first purchase of a shared, WordPress or cloud hosting plan.
• Applies to first-time purchases only, not renewals or upgrades.
• Any bundled free domain will be deducted at its regular retail price from the refund.

3. VPS Hosting — 7-Day Refund

VPS plans are eligible for a full refund within 7 days of first purchase, provided the service has not been used in a manner that violates our Terms.

4. Non-Refundable Products

• Domain names — non-refundable once registered or transferred (registry fees are non-recoverable).
• SSL certificates — non-refundable once issued by the Certificate Authority.
• Business email subscriptions after 7 days of activation.
• Add-ons: dedicated IP, licenses (cPanel, Plesk, WHMCS, Litespeed), backups, migration services.
• Renewals of any service.

5. How to Request a Refund

1. Raise a support ticket at shop.itzoone.com/support within the eligible window.
2. Include your order ID, registered email and reason for the refund.
3. We review requests within 2 business days.
4. Approved refunds are processed to the original payment method within 7–10 business days.

6. Refund Method & Timing

Refunds are made to the original payment method only. Banks/card networks may take an additional 3–7 business days to reflect the credit.

7. Chargebacks & Fraud

Filing a chargeback without contacting support first may result in immediate suspension of all your services. Fraudulent orders are not eligible for refunds.

8. Contact

Email: support@itzoone.com
ITZOONE, Cyber Crown, Madhapur, Hyderabad, Telangana 500081